How to get aged care at home

My Aged Care is on 1800 200 422, and you can also apply online. This is the front door to the whole system, and the first call is mostly about who you are and how you are managing. If you would rather not make that call alone, we will sit with you while you do.

Since the Single Assessment System came in, one assessment workforce covers the whole of aged care, so you should not be handed between organisations. The assessment is free, and the outcome letter usually arrives within two to six weeks.

The assessment decides which program you are eligible for. Broadly, CHSP is for people aged 65 and over, and from age 50 for Aboriginal and Torres Strait Islander people and for people who are homeless or at risk of homelessness. Support at Home is for higher or more complex needs.

Being approved for CHSP does not tie you to anyone. You pick your provider, and you can change your mind later. If you would like that to be us, we would be glad.

If your assessment approves Support at Home rather than CHSP, the route is slightly different. Support at Home funding is held by a registered provider, and we are not one. You can still choose us to deliver your nursing and personal care through Trilogy Care, and we will explain how.

We sit down at your place, work out what would actually make the week easier, and write it into a plan and a service agreement in plain words before anything starts. The contribution is agreed then too. Services do not begin until that is settled, and there are no exit fees.

Then the ordinary things start: a hand with the vacuuming, a morning where a family member can go to their own appointment, a regular face at the door.

Wherever you are on this path, even before step one, you can ring us. Call 02 9556 9500 or get in touch.