Guide
The Commonwealth Home Support Program, explained
What CHSP is, who it is for, what we deliver under it, and what help around the house covers.
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Aged care · Guide
Support at Home, and how we work with Trilogy Care
If your funding comes through Support at Home, you can choose us to deliver your nursing and personal care.
Support at Home replaced Home Care Packages on 1 November 2025. It is a different programme from CHSP with a different front door, and it is worth knowing which one you are walking through.
CHSP is ours. We are funded for it directly, and you can come straight to us.
Support at Home works differently. It runs through a registered Support at Home provider, who holds the funding and carries responsibility for your care. Ours is Trilogy Care. If Trilogy is your provider, you can choose together² to deliver your nursing and personal care, and we do that as their associated provider.
What an associated provider is
It is the term the Aged Care Act 2024 uses for an organisation delivering services on behalf of a registered provider. Trilogy holds the registration and stays accountable for your care. We do the work. The arrangement is in writing, and Trilogy has notified the Aged Care Quality and Safety Commission of it.
What we deliver under it
Nursing and personal care in your own home. Our Clinical Care Lead is a Registered Nurse, and every worker is screened, trained and bound by the Aged Care Code of Conduct.
Self-managing, if that suits you
Trilogy’s model is built around self-management: you choose your own workers and services, agreed with them in your care plan. If that is not for you, they also offer a coordinated option with a care coordinator arranging things.
What it costs you
Nursing carries no contribution. From 1 October 2026, personal care carries no contribution either, as long as it is approved in your support plan and you have Support at Home funds available. Before then, personal care may need a contribution based on your income and assets. Where you self-manage and use a service like ours, the overhead your provider may add is capped at 10 per cent of the cost, and you can negotiate it lower. Ten per cent of your budget goes to care management each quarter either way.
Last reviewed 17 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.
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