Guide
The Commonwealth Home Support Program, explained
What CHSP is, who it is for, what we deliver under it, and what help around the house covers.
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Aged care · Guide
Support at Home, and how we work with Trilogy Care
If your funding comes through Support at Home, you can choose us to deliver your nursing and personal care.
Aged care at home now has two front doors, and it matters which one you walk through. Support at Home replaced Home Care Packages on 1 November 2025. It is a different program from the Commonwealth Home Support Program, with different funding and a different way in. If you have Support at Home funding and want together² to deliver your nursing or personal care, here is how that works, and who is responsible for what.
Two programs, two front doors
CHSP is ours. We are funded for it directly, and you can come straight to us.
Support at Home works differently. It runs through a registered Support at Home provider, who holds the funding and carries responsibility for your care. Ours is Trilogy Care. If Trilogy is your provider, you can choose together² to deliver your nursing and personal care, and we do that as their associated provider.
CHSP is the entry level: practical help for people who are managing at home and would manage better with a hand. Support at Home is for higher or more complex needs. Your assessment decides which one you are eligible for, and some people move from one to the other over time.
What an associated provider is, and what we deliver
Associated provider is the term the Aged Care Act 2024 uses for an organisation delivering services on behalf of a registered provider. Trilogy holds the registration and stays accountable for your care. We do the work. The arrangement is in writing, and Trilogy has notified the Aged Care Quality and Safety Commission of it.
Under it we deliver nursing and personal care in your own home. Our Clinical Care Lead is a Registered Nurse, and every worker is screened, trained and bound by the Aged Care Code of Conduct.
Trilogy's model is built around self-management: you choose your own workers and services, agreed with them in your care plan. If that is not for you, they also offer a coordinated option with a care coordinator arranging things.
What it costs you
Nursing carries no contribution. From 1 October 2026, personal care carries no contribution either, as long as it is approved in your support plan and you have Support at Home funds available. Before then, personal care may need a contribution based on your income and assets.
Where you self-manage and use a service like ours, the overhead your provider may add is capped at 10 per cent of the cost, and you can negotiate it lower. Ten per cent of your budget goes to care management each quarter either way.
CHSP contributions work differently, and they are set out in What CHSP costs you.
Not sure which door is yours? Ring us and we will help you work it out, and if the answer is Trilogy we will explain how to ask for us. Call 02 9556 9500 or get in touch.
Last reviewed 20 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.
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