Guide
The Commonwealth Home Support Program, explained
What CHSP is, who it is for, what we deliver under it, and what help around the house covers.
Aged care · Commonwealth Home Support Program provider
Aged care services in Sydney’s Inner West
A hand at home, so you can stay at home and stay yourself.
- CHSP Provider
- Led by a Registered Nurse
- Every worker screened and trained
- Support at Home with Trilogy Care
At a glance
What aged care at home is
Practical help, so you can keep living at home.
-
Who it is for
Older people managing at home, who would manage better with some regular help.
-
Where
In your own home, and out in your community.
-
How it is paid for
The Australian Government pays most of it. You pay a contribution, agreed with you first.
-
How to start
A free assessment through My Aged Care. We can help you apply.
How we can help
The ordinary things that hold a life at home together
-
Help around the house
Cleaning, laundry and shopping, done with you rather than around you.
-
A break for carers
A worker stays with the person you care for, at home or on a few hours out, so you can rest.
-
Social support
One-to-one support to stay connected with people and your community.
-
Nursing and personal care
In your own home, through Support at Home, as Trilogy Care’s associated provider.
The carers' dedication and commitment extend beyond their duties, ensuring my mother's safety and well-being, and providing invaluable support to me.
How it works
Four steps, and we can help with each one
-
Ring My Aged Care
Call 1800 200 422 or apply online. We can help you do it.
-
An assessor visits
It is free. The letter usually arrives in two to six weeks.
-
You choose who supports you
Being approved does not tie you to anyone.
-
We come for a cup of tea
Then we write a plan with you, in plain words.
Around the house
What help around the house covers, and what it does not
Your assessment sets out what you are funded for. We will read it with you.
It covers
- House cleaning: mopping, vacuuming and washing up
- Laundry and ironing
- Shopping: the list, the shop and bringing it home
It does not cover
- Professional cleaning, such as pest control or carpets
- Moving furniture or other heavy items
- Pet care
- The groceries themselves, or managing your money
What CHSP costs
A contribution, agreed with you first
-
You pay a contribution, never the full cost
-
Nothing starts until the fee is agreed in writing
-
No exit fees
-
Your pension is not affected
If money is tight, tell us. Our contribution policy takes hardship into account, and we will send you a copy.
A hand at home
Help with everyday tasks
A hand with the vacuuming. A morning where a family member can go to their own appointment, because somebody else is sitting with the person they care for.
Support at Home
Have Support at Home funding?
Support at Home replaced Home Care Packages on 1 November 2025. If Trilogy Care is your provider, you can choose us to deliver your nursing and personal care. We can also help you register with Trilogy Care too.
Our Support at Home partner. Visit their site. Getting started
Getting started is simple
-
Contact us
Call or send us a message. Most support starts with My Aged Care, and we can help you apply.
-
Discuss your needs
After your free assessment, we visit you at home for a cup of tea and talk about what would make your week easier.
-
Start receiving support
We write a plan and a service agreement with you, in plain words, and then your support begins.
Rei Guzman
Clinical Care Lead - Registered Nurse
Rei and his team take the first call, and will either get you started or pass you to the right person.
Read more
Read more about aged care and how it works
Guide
Respite for family carers
How CHSP respite works, at home or on a few hours out, and why it is worth asking early.
Guide
How to get aged care at home
The path through My Aged Care, the free assessment, and choosing who supports you.
We would be glad to hear from you.
Call, write, or drop in to 754 Darling Street, Rozelle. There is no wrong question, and you are not committing to anything by asking it.
Prefer Easy Read? Here is our Easy Read library. Need an interpreter? Tell us and we will arrange one.
Not happy with your support? Tell us, speak with the Older Persons Advocacy Network on 1800 700 600, or contact the Aged Care Quality and Safety Commission on 1800 951 822.
Accessibility
We want this website to work for you.
If anything is hard to read or unclear, email accessibility@