Guide
The Commonwealth Home Support Program, explained
What CHSP is, who it is for, what we deliver under it, and what help around the house covers.
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Aged care · Guide
Your rights in aged care
Four of the rights in the Aged Care Act 2024 Statement of Rights, in everyday words.
Since 1 November 2025, aged care in Australia has run under the Aged Care Act 2024. Section 23 of that Act sets out a Statement of Rights: a plain list of what every older person receiving funded aged care is entitled to, and something we can be held to rather than a promise we have written about ourselves.
These are four of those rights in everyday words. The full Statement is published by the Department of Health, Disability and Ageing, and we will give you a copy when we start.
Your decisions are respected, not just noted
You choose the services you use, and how, when and by whom they are delivered. That includes the right to take a reasonable risk in pursuit of a life you actually want.
Your privacy, in your own home
Your personal privacy is respected and your personal information is protected. What a worker sees in your house stays between the people who need it to support you properly.
You can say something is not working
You have the right to raise a concern through an accessible process, without any fear that the support will suffer for it, and to have it dealt with fairly.
You can bring someone with you
You can be supported to make decisions, communicate in your preferred language or method, and have an advocate. The Older Persons Advocacy Network is free and independent on 1800 700 600.
Last reviewed 17 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.
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If your funding comes through Support at Home, you can choose us to deliver your nursing and personal care.
Common questions
Aged care: common questions
Answers about eligibility, assessment, cost, respite, Support at Home, and what to do if you are not happy.
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