Guide
The front door is yours
When support comes to your home, the worker is the guest. What that means for who comes in, your routine, your house and your keys.
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In-home and community support · Guide
Home is the beginning, not the whole of it
Why good in-home support points outwards, the idea of real wealth, and what a community-centred model looks like in the Inner West.
Social Care Future, a movement of people who use social care in the United Kingdom, describe what they are aiming at like this:
We all want to live in the place we call home, with the people and things that we love, in communities where we look out for one another, doing the things that matter to us.
Social Care Future
That is a British sentence about a British system, and the ambition in it travels to the Inner West without much translation. Two of the changes they call for, living in the place we call home and leading the lives we want to live, are exactly what in-home support is for.
Support that points outwards
Hours spent at home are not the measure of good in-home support. Whether your week contains anyone you are not paying to be there is a better one.
Your connections, not our activities
We are not trying to recruit you into a group we run. We are trying to help you get to the things you already care about, and to stay in them once you are there.
Ordinary places, at ordinary times
The shops on a Saturday, a class on a weeknight, the same café on the same morning. Belonging tends to be built out of repetition in ordinary places.
Real wealth, not just funded hours
Pippa Murray and Simon Duffy use the phrase real wealth for what it actually takes to build a good life: your relationships, your own capacities, and the opportunities a community offers. Funded support is one input among those, not the whole picture.
Last reviewed 18 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.
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What is private stays private
What the UN Convention, the NDIS Code of Conduct and the Practice Standards say about privacy, dignity and family life when support happens at home.
Guide
What to expect from a support worker
What we train our in-home workers to do, and what you are entitled to hold us to, from how they arrive to what they write down.
Common questions
In-home and community support: common questions
Answers about choosing your workers, cancelling a visit, consistency, living with family, getting out, and what to do if something goes wrong.
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