Guide
The front door is yours
When support comes to your home, the worker is the guest. What that means for who comes in, your routine, your house and your keys.
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In-home and community support · Guide
What to expect from a support worker
What we train our in-home workers to do, and what you are entitled to hold us to, from how they arrive to what they write down.
This is what we train for, and what you are entitled to hold us to.
They knock, and they wait
Arriving at someone’s home is not the same as arriving at work. Workers greet you, not the task, and they take their lead from you once they are inside.
They do things with you, not to you
Wherever you want to be part of a task, you are part of it. The goal is never to get the job done fastest. It is to keep the job yours for as long as you want it.
They keep what they see to themselves
Workers see your home, your family, your health and your bad days. None of that is discussed outside the people who genuinely need to know to support you safely.
They write down what matters, and you can read it
Notes are about your support, not opinions about you or your household. You are entitled to see what is recorded about you, and to ask for it to be corrected.
Last reviewed 18 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.
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Keep reading
More about In-home and community support
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What is private stays private
What the UN Convention, the NDIS Code of Conduct and the Practice Standards say about privacy, dignity and family life when support happens at home.
Guide
Home is the beginning, not the whole of it
Why good in-home support points outwards, the idea of real wealth, and what a community-centred model looks like in the Inner West.
Common questions
In-home and community support: common questions
Answers about choosing your workers, cancelling a visit, consistency, living with family, getting out, and what to do if something goes wrong.
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