Guide
The front door is yours
When support comes to your home, the worker is the guest. What that means for who comes in, your routine, your house and your keys.
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In-home and community support · Guide
What is private stays private
What the UN Convention, the NDIS Code of Conduct and the Practice Standards say about privacy, dignity and family life when support happens at home.
Australia has signed the United Nations Convention on the Rights of Persons with Disabilities. Article 22 says that a person with disability, and it makes a point of saying this whatever their living arrangements are, should not have their privacy, family, home or correspondence interfered with. Article 19 says people should be able to choose where and with whom they live, should not be obliged into a particular living arrangement, and should have in-home support available to make that real.
Australia has committed to those articles rather than written them into law you could take a provider to court over. What binds us directly is the NDIS Code of Conduct, which applies to every worker who supports you whether their provider is registered or not, and the NDIS Practice Standards we are audited against. Both of them require us to respect your privacy and your dignity.
Permission before personal space
The Commission’s guidance for workers is explicit about this: explain what you are about to do, and ask, before anything that involves physical touch or coming into someone’s personal space. Not once at the start of a placement. Every time.
Showering and dressing in private
Everyday privacy counts as privacy. A private, comfortable space to shower and dress in is named in the same guidance, and it is the kind of thing that quietly slips when a household gets busy.
Your home is not our premises
The NDIS Practice Standards name a participant’s home as a support setting and treat it differently from a provider’s own building. We work in your home. We do not run it.
Your information goes only where it needs to
You are told what we collect and why, and you consent to it. What a worker learns in your home is not discussed outside the people who need it to support you safely.
Last reviewed 18 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.
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