In-home and community support: common questions

Can I choose my support workers?

Yes. You meet them first, and you can ask for a different worker at any time without giving a reason.

What if I do not want someone in my home on a particular day?

Tell us and we will cancel or move it. It is your home. We will talk with you about notice periods so your funding is not affected, but the decision is yours.

Can the same worker come each time?

That is what we aim for, because consistency is most of what makes in-home support work. We will be honest with you about how much consistency we can hold for your particular roster before you commit.

Do you support people who live with family?

Yes, and a good deal of our in-home work is in family homes. We will talk with you about how support fits around everyone who lives there, and what the family does and does not want handed over.

Can support workers help me get out, not just help at home?

Yes. Community participation is part of in-home and community support, whether that is a regular class, a shift at work, or getting to the shops on your own terms.

What if something goes wrong, or a worker does something I am not happy with?

Tell us and we will act on it. You can also go directly to the NDIS Quality and Safeguards Commission on 1800 035 544, and you do not have to raise it with us first.

Last reviewed 18 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.