Guide
What is private stays private
What the UN Convention, the NDIS Code of Conduct and the Practice Standards say about privacy, dignity and family life when support happens at home.
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In-home and community support · Guide
The front door is yours
When support comes to your home, the worker is the guest. What that means for who comes in, your routine, your house and your keys.
When support comes into your home, the worker is the guest. That sounds obvious, and it is the thing services most often get wrong: a house quietly becomes a workplace, and the person living there starts fitting in around the roster.
We train our workers the other way round. The home belongs to the person in it, and the support arranges itself around their life.
You decide who comes through the door
You meet a worker before they start, and you can say no. If someone is not the right fit, tell us and we will change it. You do not need to give a reason, and you will not offend us.
Your routine, not our roster
Support is built around the day you actually want to have. If you are not a morning person, we will not send someone at seven. If Thursday is when you see your sister, Thursday stays yours.
Your home stays your home
Workers follow your house rules: where things live, shoes on or off, whether the telly goes on, what they may and may not use. It is your kitchen, not the staff kitchen.
Your keys, your entry
How a worker gets in is your decision, and it is written down and agreed with you. Nobody lets themselves in on an arrangement you did not choose.
Last reviewed 18 September 2026 by Steven Lowrie, Governance and Case Management Lead. Rules and funding can change. If something here does not match your situation, ask us.
Talk to us about In-home and community support
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Common questions
In-home and community support: common questions
Answers about choosing your workers, cancelling a visit, consistency, living with family, getting out, and what to do if something goes wrong.
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