The front door is yours

You meet a worker before they start, and you can say no. If someone is not the right fit, tell us and we will change it. You do not need to give a reason, and you will not offend us.

How a worker gets in is also your decision, and it is written down and agreed with you. Nobody lets themselves in on an arrangement you did not choose. If you want the doorbell rung every time, the doorbell gets rung every time.

And if you do not want anyone in your home on a particular day, tell us and we will cancel or move it. We will talk with you about notice periods so your funding is not affected, but the decision is yours.

Support is built around the day you actually want to have. If you are not a morning person, we will not send someone at seven. If Thursday is when you see your sister, Thursday stays yours.

That extends to what the support is for. Wherever you want to be part of a task, you are part of it. The goal is never to get the job done fastest. It is to keep the job yours for as long as you want it.

Workers follow your house rules: where things live, shoes on or off, whether the telly goes on, what they may and may not use. It is your kitchen, not the staff kitchen.

The NDIS Practice Standards name a participant's home as a support setting and treat it differently from a provider's own building. We work in your home. We do not run it. That is not just our view; it is what we are audited against.

Workers also see your home, your family, your health and your bad days. None of that is discussed outside the people who need to know to support you safely.

If you have had support that made your home feel like someone else's workplace, we would like to show you the difference. Call 02 9556 9500 or get in touch.